The Art Of Difficult
Conversations
A human approach for quality conversations in tough situations.
Do you ?
want to the confidence the take early action on issues before they escalate? Have conversations that strike the balance between the needs of the business and the needs of the individuals? Find the words to generate positive outcomes in your working relationships?
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
- Maya Angelou
Overview
A framework to get "in your bones."
One-day immersive training
A 90-min private coaching session
Coming Spring 2024
This training will equip people leaders and managers to have quality conversations, even in challenging settings, with a focus on positive outcomes for both the business and the people involved.
Delivered by Slick Pivot, trainers Liz Ward and Henry Sandbach, this programme is a result of years of working with 100’s of people managers and seeing the commonalities and issues they face when having conversations about challenging topics such as behaviours, relationships, performance and other workplace issues.
We put together The Art Of Difficult Conversations with one simple objective in mind....
"To help leaders get great results while being human"
You will learn a tried and tested framework, and we will help you practice and hone your skills so you leave the workshop with the confidence and tools to have the conversations you’ve been putting off..
If you are ready for more conversation confidence, then read on.
Who is it for?
TLDR:
This workshop is for your if...
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You want to lead with more clarity, confidence and calm.
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You manage people.
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You want to influence your peers, direct reports, clients and stakeholders better.
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You feel like you are currently getting in your own way.
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You are open to feedback.
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Leaders with a tricky situation to resolve.
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People managers looking for more conversation confidence.
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People managers leading through uncertainty.
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People wishing to have improve relationships with stakeholders.
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Anyone experiencing challenging peer-to-peer dynamics.
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Tricky clients
"This training is spot on. It taught me how to prepare and practice for an important conversation I needed to have. Unexpectedly, it's given me essential skills for all my relationships"
Jane Dobson, Marketing Manager
It’s True.
Team members are demanding Better Conversations.
72% of employees feel their performance would improve if their managers were to provide corrective — sometimes also dubbed as “negative” — feedback.
Gallup
69% of managers are uncomfortable when communicating with their employees, with 16% preferring email to face-to-face interactions.
Gallup
When employees are offered better communication skills, productivity can increase by up to 30%.
A 2019 study by Kantar
What will you learn?
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Confidence to take early action on issues before they escalate.
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Your toolkit for effective communication/conversations.
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Your default style and what pivots to focus on to have better conversations.
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How language matters, including body language.
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How to hold another person's emotions and manage your own.
Meet Your Trainers
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Liz Ward
Liz has been a coach, consultant, facilitator, and trainer for over 10 years. She is a coach trainer at MOE Foundation and a recognised NLP Master Practitioner. Liz has a BA Hons in Marketing Management, is an Executive Coach and is a certified Positive Intelligence Coach.
Before coaching, Liz spent 12 years leading agencies and teams for some of the world’s best-known brands, including O2,Bacardi and London 2012.
Henry Sandbach
Henry is a facilitator, People Consultant and Associate at Slick Pivot. Henry is a qualified HBDI facilitator and spent over 15 years in People roles. He built his career as a People (HR) leader in consumer and corporate businesses such as Estee Lauder Co, Barclays and Dr Martens, where having high-performing teams of great people was the key to business success.