Terms and Conditions
These are our Terms and Conditions of Business, which, together with our policies and legal documents on our Website www.slickpivot.com are regularly updated without notice, you accept when you place an order with us (our Business Terms). They supersede anything else and apply to any order (including trials or freebies) unless we’ve agreed something different with you in writing.
We do update and change them, so we recommend that you read them before you place an order with us. Please email us if you have any queries about our Terms and Conditions of Business, our Services, or anything we sell.
1. ABOUT US
(1) Who are we: ‘We’ are Slick Pivot Ltd, a company registered in England and Wales, Company Number 446486952, whose registered office and Trading Address is 85 Great Portland Street, First Floor London, London, W1W 7LT. We operate the website at www.slickpivot.com When we refer to ‘you’, we mean the person or organisation who is buying from us and/or accessing our Services, including anyone working with an organisation, such as an employee. Where an individual is entering into an agreement on behalf of an organisation, it is on the basis that the organisation also confirms that the individual has the legal right to do so and will be bound by our agreement.
(2) Making Contact: You can email us at liz@slickpivot.com We’ll contact you using the contact details you give us when you order. If you need to update these, please email us.
2 WHAT WE OFFER
(1) How we work with you: You can buy our Services (which includes any Coaching, Digital Content and associated products) from our Website (where we describe what’s included) or following a detailed email proposal which we send to you. We work with you in different ways, including:
(a) One-to-one Sessions – where we work directly with you for just your organisation. One-to-one Sessions may be one-off sessions (such as a one-day Pivot Intensive) or part of an Agreed Programme (where we agree to work together for a specified number of sessions or an agreed period of time) such as Leadership coaching or Coach in Residence for organisations. Unless we agree otherwise, One-to-one Sessions can be by telephone or using online conferencing, platforms (such as Zoom) or other similar technology. In-person sessions are by prior agreement only.
(b) Group Programmes - where you join us in a group, for example, Project Rise or Workshops or Bootcamps for organisations. Group Programmes may include some One-to-one Sessions, Group Sessions (working with us and other members of the group at the same time) and Online Training. As applicable, please refer to the relevant details on our website or your email proposal.
(c) Online Training – where you access online training, including any videos, podcasts, workbook, documents, digital Content and other Content which forms part of or is linked to it and which you work through at your own pace. Unless we specifically agree, it won’t include any One-to-one, Group Sessions or other interaction with us.
(d) Other than One-to-one Sessions, our Services are not personal to you.
(2) Placing an order: You can place an order by using the Website or by following the information provided in email proposal from us. When we accept your order, you’ll receive confirmation of what’s agreed (an Order Confirmation) and a legal agreement is formed between us.
(3) Working Together: (a) If you are an organisation entering into an agreement with us you are responsible for anyone whom you ask to liaise, communicate or work with you or us or on your behalf.
(b) We’ll always try to help you achieve your objectives, but your commitment and participation is your responsibility. As an organisation, you will also remain responsible for the people that you ask us to work with. We can provide attendance but it’s your responsibility for attendance to agreed sessions. Ultimately, what you (including if we are working with someone in your organisation) do or don’t do is up to you, and we can’t guarantee results or success. For information about what’s expected, please check the Services you want to order and our Coaching Expectations. As an organisation, you are responsible for sharing our Coaching Expectations and relevant Business Terms with anyone you ask us to work with. As applicable, please take any personal or specialist advice and guidance that you feel is appropriate for you.
(c) (i) We rely on information, documents and anything else that you give us. We ask that anything you share with us is complete, accurate and valid. When you share something with us, you also agree that you give us a non-exclusive, worldwide and royalty-free sub-licensable licence whilst we are working together so that we can access and use your information in any way that is necessary for us to provide our Services to you.
(ii) Where we are working with an organisation, this also means that it is your responsibility to ensure that you have the right to give us anything you provide (including access to anything) and that you have obtained the necessary consent from individuals for us to share information (such as progress reports) with you, and that by doing so you are not breaching anybody else’s rights (such as copyright), including any rights applicable to your employees and workers) and/or any applicable law.
(d) If you contact us, we’ll respond to you within 24 hours Monday to Thursday, and on a Friday the following Monday. If this is different it will be specified on our email proposal to you.
(e) Minimum term – Some Services, particularly Agreed Programmes, may contain a minimum or fixed term, which is the minimum time for which we will provide our Services to you. This will be detailed on the Website or your email proposal. For example, our Project Rise coaching is for a minimum of 6 months.
(g) Unless we have agreed otherwise in writing, or a Programme is scheduled to extend beyond 6 months, all sessions must be scheduled and completed within 12 months of the date of the relevant proposal.
(4) Licence: (a) Subject to third-party rights (for example, Third Parties own the Platforms we use), we own the techniques, information, documents, training and all content, including Digital Content, and any rights (such as copyright and other intellectual property rights in the fullest sense).
(b) Provided that you’ve paid any agreed payment to us, you get a non-exclusive right (licence) to use it for yourself in your own business for as long as
(i) we are providing you with our Services or have otherwise agreed in writing OR
(ii) as detailed on the Website for all Programmes and Online Training. If we haven’t included this on the Website, then it’s for as long as the content is available (which will always be for at least the duration of a Programme).
(c) You can’t share it with any other person or organisation or allow them to access or use all or any part of it, nor can you copy, modify or publish it (such as on social media) in any way.
(5) Data Protection and Confidentiality: (a) Your data is processed in accordance with our Privacy Notice. Please email liz@slickpivot.com for a list of our subprocessors.
(b) We both agree that we’ll keep information which we share with each other as part of our Services as confidential. This means that we won’t disclose it to any third party unless we both agree or as required by law or Court Order. However, please remember that anything which you share in a Group Session is not confidential, although we do ask that each member of the Group keep confidential any information shared in the Group Sessions or otherwise shared with each other.
(c) Where we are working with an organisation, we will, as required, enter into any reasonable Data Protection Agreement you provide as our commitment to care for your organisation’s Personal Data.
3 HOW WE WORK
(1) What’s included: What we provide will be detailed in a Proposal or, where you are buying from our website, described on our Website. It is your responsibility to check what is included and what is extra. If you have any queries, email us at liz@slickpivot.com before placing your order.
(2) What’s needed: Our services are for those aged 18 and over who are usually business owners. Since we routinely hold virtual Sessions (online or by phone), you’ll need a telephone, online conferencing or use a platform (such as Zoom) or similar technology. Where you use our Services, then you also agree to abide by terms and conditions and policies which are relevant to the applicable technology or platform(s) used. Sessions start at agreed times, and if you are 10 or more minutes late and haven’t contacted us, we’ll assume you don’t want that session and treat it as completed in your absence.
(3) Access: (a) Access to our Services is your responsibility. You must make sure that your access and, where applicable, any account or log-in details are secure. If you are aware of or suspect that there is a problem (such as someone else accessing it), you must immediately email us at liz@slickpivot.com. Services and access are subject to reasonable use and in accordance with the description on the Website, email proposal and our licence in section (clause) 1(4).
(b) We’ll always try to ensure that you can access our Services, but due to the nature of the Internet, we’re not responsible if you can’t or for any issues or other consequences when you do.
(4) Using our Services: (a) One-to-one Sessions - Sometimes we’ll provide you with schedules of when Sessions will take place, but you will usually schedule and arrange your own One-to-one sessions by emailing us at liz@slickpivot.com or using any alternative details that we give you.
(b) Group Sessions—We’ll give you details of the dates and times of Group Sessions. It is up to you to attend a scheduled Session. These will be recorded where possible and shared.
(c) Online Training—We’ll provide you with the information you need to access the training and content. If you have any access problems, please email us at liz@slickpivot.com
(d) Meeting up in person - we may agree (in writing, for example, on a proposal) to meet you in person. Before we finalise this, we’ll try to agree on any additional terms with you (for example, travelling costs). Unless we have specifically agreed on something different in writing, you will always be responsible for your own costs in travelling to and from any agreed venue.
(5) Recording: Sessions, particularly Group Sessions, may be recorded and then made available to others. Recorded One-to-one Sessions will only be shared with you unless you agree otherwise. We ask for your permission (consent) before we record any Session you take part in.
(6) Rescheduling: (a) One-to-one Sessions - we understand that things happen, and you can rearrange sessions with us by us at liz@slickpivot.com We normally expect a minimum of 24 hours’ notice otherwise, your session is regarded as completed, this fits in with what you have said in your Coaching Expectations but may be able to waive this depending on individual circumstances. You can rearrange up to 3 Sessions in any project or programme. If you need to rearrange a fourth time, we’ll contact you to discuss how we can support you moving forward. Please note that you will always be responsible for payment of any non-refundable expenses associated with any rearrangement or cancellation of any session
(b) Group Sessions – you can’t rearrange a Group Session, but we will usually make a recording of the Session available to you as soon as possible after the Group Session has ended.
(c) Sometimes we may have to reschedule a Session or change the person that you’re working with. For example, if Nicola is unable to take a Session, then we will reschedule it or ask another team member to take her place.
(7) If you breach any part of our agreement,
(a) We reserve the right to suspend, restrict or stop any Services without being liable in any way.
(b) You agree to keep us fully indemnified at all times.
4 PAYMENT
(1) Paying: (a) Unless we’ve agreed something else with you in writing, payment is in advance, in GBP, and using the methods detailed on the Website or email proposal and inclusive of any applicable VAT.
(b) Subject to any consumer rights, deposits are non-refundable.
(2) Offers: Any offers which we may make available (such as Early bird, discount vouchers, codes, promotions or freebies) are not retrospective, not transferable, can’t be exchanged for cash and are subject to availability and the terms and conditions of that offer. You can only use one offer per order.
(3) Extras: You will have to pay extra if you ask for any Additional Services (such as support or anything which isn’t included in your Order Confirmation). We will agree a price and payment terms with you before giving any additional support. If we decide to meet up with you in person, we’ll agree any additional terms with you (for example, travelling costs) or you will be charged our standard rates.
(4) Instalment Payment Option: Sometimes we offer an Instalment Payment Option so you can spread the cost. This is not a credit agreement regulated by the Financial Conduct Authority so:
(a) You can only have an Instalment Payment Option for a fixed amount of money and to buy specific Services from us and
(b) You must pay in 12 or less instalments over a 12-month period and
(c) We do not charge any interest or charges for instalment payments, other than default charges you incur, such as if your payment is late.
(5) Prompt Payment Discount: (a) Sometimes we offer a Prompt Payment Discount, so you pay less (get a discount) if you pay quickly (such as in a lump sum). If this is available, we will tell you
(i) What discount is (usually a set amount or % off) and
(ii) The date and time you have to pay by so you can take advantage of the discount (for on order).
(b) You can only recover the amount of VAT that you pay.
(6) Payment Problems: If there’s a problem with payment, such paying late, we reserve the right to:-
(a) immediately, and without liability, either stop or suspend your access to any Services until we receive full cleared payment. You will not have any rights (to use or access) until we have received full cleared payment for all money outstanding to us.
(b) charge interest at the rate of 15% per annum from the date that your payment is due until we get full cleared payment of the outstanding amount, together with any statutory late payment penalty available. This will be calculated using this process and sent to you as a separate invoice.
We may also recover reasonable costs including, but not limited to, legal costs and expenses incurred in obtaining payment.
5 MARKETING
(1) Marketing: You agree that we can include a reference to us having provided Services to you as we market our business. This will include, but is not limited to, featuring it on our Website or social media.
(2) Use and consent: (a) Where you have supplied us with any written material, image(s), video or sound file or agreed to us taking any recording then you grant us the right to use and publish this as part of any promotion and marketing of our business. This will include, as applicable, us editing, altering, retouching and taking excerpts without us obtaining your further consent.
(b) You can withdraw your consent to this by emailing us at hey@slickpivot.com
6 ENDING (TERMINATING) OUR AGREEMENT – INCLUDING CONSUMER RIGHTS
(1) Unless either of us ends our agreement early as we have agreed in this section (clause), it will end, as applicable, once our Services or Group Programme is complete and or you have accessed the Online Training, or it is no longer available.
(2) Complaints (a) You should write to us by email to hey@slickpivot.com or post using the postal address in section (clause) 1(1) about any complaints, giving us as much detail as you can and give us up to 30 days without withholding any payment, so that we can work together to resolve it.
(3) Obligations: If either of us fails in any important obligation (a material breach) and either:
(a) it can’t be put right (remedied) at all; or,
(b) it can be put right but it hasn’t been within 30 days of written notice of the failure by the other party, then the party who hasn’t failed in any of their obligations can immediately end the agreement by giving written notice to the other.
(4) Consumer Cancellations: Consumers, defined in s2(3) of the Consumer Rights Act 2015 as individuals acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession) who buy at a distance (such as by email or phone or from a website), have the legal right to change their mind and cancel some orders, (including Digital Content). If this law applies, then you usually have 14 days from the date after you place your order to cancel the order. However,
(a) once you agree to access Digital Content you lose any consumer cancellation rights that may have been available to you.
(b) If you use our other Services then you will have to pay for what you’ve received.
(5) Other termination: Other than as detailed above, in section (clause) (6(3) and 6(4), either of us can give 30 days’ written notice to the other to end our agreement. If you end our agreement, then unless we have agreed otherwise, or Consumer rights apply:
(a) If you have made any payment for a deposit or pre-paid fees or Services then this is non-refundable.
(b) You must immediately pay any fees that have not already been fully paid. This includes paying for the balance and/or the whole of or any minimum period to which we have agreed.
(6) Automatic Termination: Our agreement will automatically end if either of us, as applicable, passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction) or a court of competent jurisdiction makes an order to that effect, or ceases to carry on its business or substantially the whole of its business, or is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors, or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.
7 GENERALLY
(1) LIMITATION OF LIABILITY: In so far as the law allows, we will never be liable for any indirect, incidental or consequential loss or damage, including any economic loss or loss of profit or business whatsoever suffered by you or anyone else. However, it was caused. If we are found liable in any way then your claim would be limited to damages which will not exceed the amount you paid for, as applicable, our Services to which your complaint relates.
(2) Assignment: You specifically agree that you cannot transfer, sell or share any rights provided by our Agreement in any way, and nobody else can benefit but you without our express written consent.
(3) Third party rights: Nothing in our Agreement is intended to give any benefit to any third party, including any right to enforce any Agreement with us.
(4) Nothing in our Agreement creates a partnership, joint venture or agency relationship between us.
(5) Notices: Notices must be sent to the email and/or postal addresses provided in the Order Confirmation unless we write to you with a change, or you email us to hey@slickpivot.comNotices are deemed to be received when sent by :-
(a) email - on the working day (any Monday to Friday from 9am to 5pm GMT but excluding any public holiday in England) on which they were sent, provided the sender has a valid successful delivery receipt.
(b) post -using any tracked service - on the date that the relevant postal service obtains a record of receipt from or on behalf of the addressee.
(6) Force Majeure: Neither of us will be liable for any delay or failure to perform any obligations if the delay or failure results from events or circumstances outside our reasonable control, including, but not limited to, acts of God, accidents, war, fire, strikes, lock outs, communication failure, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we are entitled to a reasonable extension of time to fulfil our obligations.
(7) Waiver: Nothing in our Agreement and no express or implied giving up of any right waiver) will stop us from enforcing any of our rights in the future.
(8) Invalidity: Each section (clause) or any part at all of our Agreement is to be regarded as independent of the others. This means that if any clause or any part at all of our Agreement is found to be unenforceable or invalid, it will be treated as being cut out (severed) and will not affect the enforceability or validity of the rest of our Agreement.
(9) Governing Law: Our Agreement will be interpreted, construed and enforced in accordance with English law and will be subject to the exclusive power (jurisdiction) of the English Courts.